Commonsia ("we", "our", or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website and services (collectively, the "Platform"). By using the Platform, you agree to this policy. If you do not agree, please do not use the Platform.
1. Information we collect
We may collect the following categories of information:
- Account and profile information, such as your name, email address, role (for example, student or mentor), profile details you choose to provide, and authentication identifiers when you sign in with a third-party provider.
- Usage and technical data, such as pages viewed, features used, approximate location derived from IP address where applicable, device and browser type, and timestamps—used to operate, secure, and improve the Platform.
- Communications, including messages, session requests, and support inquiries you send through or in connection with the Platform.
- Payment-related information, if applicable: payments are processed by third-party providers; we typically receive limited transaction metadata rather than full card numbers.
2. How we use your information
We use the information above to:
- Provide, maintain, and improve the Platform and user experience.
- Connect students with relevant mentors and facilitate scheduling and communication.
- Authenticate users, prevent fraud and abuse, and enforce our Terms of Service.
- Send service-related notices and, where permitted, product updates; you may opt out of non-essential email where applicable.
- Comply with legal obligations and respond to lawful requests.
3. How we share information
We do not sell your personal information. We may share information in these circumstances:
- Service providers who assist us with hosting, analytics, email delivery, authentication, payments, or similar functions, subject to confidentiality and processing terms.
- Other users, as needed to operate the Platform—for example, profile information visible to mentors or students as part of the product experience.
- Legal and safety, when we believe disclosure is required by law, regulation, legal process, or government request, or to protect the rights, safety, or property of Commonsia, our users, or others.
- Business transfers, in connection with a merger, acquisition, or sale of assets, where your information may transfer as part of that transaction.
4. Data retention and security
We retain information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable technical and organizational measures to protect your data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
5. Your rights and choices
Depending on your location, you may have rights to:
- Access, correct, or update personal information in your account settings where available.
- Request deletion of your account or certain data, subject to legal and legitimate business exceptions.
- Object to or restrict certain processing, or withdraw consent where processing is consent-based.
To exercise these rights, contact us at hello@commonsia.com. We may verify your identity before fulfilling requests.
6. Third-party services
The Platform may integrate third-party sign-in, analytics, or payment providers. Those services have their own privacy policies. We encourage you to read them. Commonsia is not responsible for third-party practices beyond our control.
7. International users
If you access the Platform from outside the country where we operate servers or subprocessors, your information may be transferred to and processed in other jurisdictions. We take steps designed to ensure appropriate safeguards where required by law.
8. Children's privacy
The Platform is not directed at children under the age required by applicable law to use such services without parental consent. If you believe we have collected information from a child inappropriately, contact us and we will take appropriate steps.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy with a new effective date and, where appropriate, provide additional notice. Continued use of the Platform after changes become effective constitutes acceptance of the updated policy, to the extent permitted by law.
10. Contact us
For questions about this Privacy Policy or our data practices, email hello@commonsia.com or use our contact page.